Privacy Policy

The Ultimate Worktop is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.

By using our website or contacting us, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Who We Are

The Ultimate Worktop provides a complete stone worktop service for residential, commercial and development projects throughout South East England and London.

For the purposes of UK data protection law, The Ultimate Worktop is the data controller responsible for your personal information.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details provided at the end of this policy.

2. Information We Collect

We may collect the following personal information:

• Name
• Company name (where applicable)
• Telephone number
• Email address
• Property or project address
• Kitchen plans, drawings and photographs
• Information provided through our contact forms, emails, telephone calls or WhatsApp messages
• Payment information where required
• Any other information you choose to provide relating to your enquiry or project

3. How We Use Your Information

We use your personal information to:

• Respond to enquiries
• Prepare quotations
• Arrange site visits, templating and installation
• Manage your order
• Process payments
• Communicate with you regarding your project
• Provide customer support
• Comply with our legal, tax and accounting obligations

We process your personal information where necessary to perform our contract with you, to comply with our legal obligations, where we have a legitimate business interest, or where you have given your consent.

4. Sharing Your Information

We do not sell or rent your personal information.

Where necessary, we may share your information with trusted third parties involved in providing our services, including:

• Fabrication and installation partners
• Material suppliers
• Payment providers
• Professional advisers
• Government authorities where required by law

We only share the information necessary to provide our services.

5. Website Information and Cookies

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on the website

This information helps us improve our website and understand how visitors use it.

Our website may also use cookies and similar technologies to improve website functionality, analyse website traffic and enhance your browsing experience. You can control or disable cookies through your browser settings, although doing so may affect certain features of the website.

6. Marketing

We will only send marketing communications where you have chosen to receive them.

You can opt out of marketing communications at any time.

7. Data Security

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse or disclosure.

Whilst we take appropriate security measures, no method of transmitting information over the internet can be guaranteed to be completely secure.

8. Data Retention

We will only keep your personal information for as long as necessary to:

• Provide our services
• Comply with legal, tax and accounting obligations
• Resolve disputes
• Enforce our legal rights

When your personal information is no longer required, it will be securely deleted or anonymised where appropriate.

9. Your Rights

Under UK data protection law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information where applicable
• Request restriction of processing
• Object to certain processing
• Request the transfer of your personal information where applicable
• Withdraw your consent where processing is based on consent

Some of these rights are subject to legal exceptions.

10. Third-Party Links

Our website may contain links to third-party websites or social media platforms, including Facebook, Instagram and LinkedIn.

We are not responsible for the privacy policies, content or practices of those third-party websites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with the revised update date.

12. Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact:

The Ultimate Worktop
Email: info@ultimateworktop.co.uk
Telephone: 07359 503486

© The Ultimate Worktop. All rights reserved.