Warranty

1. Introduction

Thank you for choosing The Ultimate Worktop.

We are committed to providing premium stone worktops together with a professional service from quotation through to completion.

This Warranty forms part of the agreement between The Ultimate Worktop and the Customer and is to be read in conjunction with our Terms & Conditions and Care & Maintenance Guide.

This Warranty is provided in addition to, and does not affect, the Customer's statutory rights.

2. Material Warranty

All stone worktops supplied by The Ultimate Worktop are covered by the applicable warranty provided by the relevant supplier or manufacturer. Warranty periods and terms vary depending on the supplier, manufacturer and material selected.

The applicable warranty covers manufacturing defects in the material, subject to the terms, conditions and exclusions of the relevant supplier or manufacturer.

The Customer must notify The Ultimate Worktop of any suspected material defect as soon as reasonably practicable after it becomes apparent. The Ultimate Worktop will liaise with the relevant supplier or manufacturer on the Customer's behalf and manage the warranty claim process.

The Customer may be required to provide proof of purchase, photographs and any other information reasonably requested to assist with the assessment of the claim.

Nothing in this Warranty extends, replaces or alters the warranty provided by the relevant supplier or manufacturer.

3. Installation Workmanship

The Ultimate Worktop is committed to ensuring that all templating, fabrication and installation services arranged as part of the Customer's order are carried out to a professional standard.

Upon completion of the installation, the Customer (or their authorised representative) will be asked to inspect the work and sign a Completion Form confirming that the installation has been completed to their satisfaction.

If a genuine defect in workmanship becomes apparent after completion, the Customer must notify The Ultimate Worktop as soon as reasonably practicable. The Ultimate Worktop will investigate the reported issue and, where it is determined that the defect is the result of workmanship, arrange for the appropriate remedial action to be carried out.

This section does not apply to defects or damage resulting from misuse, accidental damage, movement of cabinets or the building, alterations carried out by third parties, or any other circumstances beyond the reasonable control of The Ultimate Worktop.

4. Warranty Exclusions

This Warranty does not cover:

1. Damage resulting from misuse, neglect, accidental damage or use of the stone worktop other than in accordance with its intended purpose.
2. Damage caused by exposure to excessive heat, thermal shock, harsh chemicals or cleaning products not recommended for use on the material.
3. Damage resulting from alterations, modifications, repairs or removal carried out by anyone other than those authorised by The Ultimate Worktop.
4. Damage caused by movement, settlement or failure of cabinets, supporting structures, walls, floors or the building.
5. Chips, scratches, cracks or other damage occurring after installation as a result of impact, misuse or normal wear and tear.
6. Variations in colour, shade, veining, pattern, texture or other natural characteristics of the stone worktop, where applicable, are inherent characteristics of the material and are not considered defects.
7. Damage resulting from the Customer's failure to follow the Care & Maintenance Guide provided by The Ultimate Worktop.
8. Any claim that does not satisfy the terms, conditions or exclusions of the applicable supplier's or manufacturer's warranty.

5. Making a Warranty Claim

If the Customer believes their stone worktop is affected by a defect covered under this Warranty, they must notify The Ultimate Worktop as soon as reasonably practicable after the issue becomes apparent.

The Customer may be required to provide:

1. Proof of purchase.
2. Photographs of the reported issue.
3. Any additional information reasonably requested to assist with the assessment of the claim.

Where necessary, The Ultimate Worktop may arrange for the stone worktop to be inspected before determining the appropriate course of action.

No repairs, alterations or replacement work should be carried out by a third party without the prior written agreement of The Ultimate Worktop, as this may affect the validity of the Warranty.

If the claim is accepted, The Ultimate Worktop will arrange the appropriate remedial action in accordance with the applicable supplier's or manufacturer's warranty and, where relevant, the provisions of this Warranty.

6. Customer Responsibilities

To help ensure the continued performance of the stone worktop and the validity of this Warranty, the Customer agrees to:

1. Inspect the stone worktop upon completion of the installation and promptly raise any visible concerns before signing the Completion Form.
2. Follow the Care & Maintenance Guide provided by The Ultimate Worktop.
3. Notify The Ultimate Worktop as soon as reasonably practicable if a suspected defect becomes apparent.
4. Allow reasonable access for inspection where required to assess a warranty claim.
5. Refrain from carrying out, or permitting, any unauthorised repairs, alterations or modifications to the stone worktop before The Ultimate Worktop has had a reasonable opportunity to inspect the reported issue.

7. General Conditions

This Warranty applies only to the original Customer named on the purchase invoice and is non-transferable unless otherwise agreed in writing by The Ultimate Worktop.

Proof of purchase must be provided when making a warranty claim. The original invoice issued by The Ultimate Worktop shall be accepted as proof of purchase.

Nothing in this Warranty shall limit or exclude the Customer's statutory rights under applicable law.

The Ultimate Worktop reserves the right to amend this Warranty from time to time. Any amendments will not affect warranties already provided in respect of completed orders.

Please retain this Warranty together with your purchase invoice for future reference.
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